Why choose Clements Health Care

Questions to ask any home care agency

Use this checklist when comparing providers. Clements meets 10 of 10 standards below.

• Is the provider registered with the CQC?ClementsAlways check the official CQC website for the latest rating.
• Are carers directly employed (not agency staff)?ClementsDirect employment means the provider manages cover, training and quality.
• Can you meet the carer before care starts?ClementsA meet-and-greet helps you feel comfortable with your care team.
• Are prices itemised with no hidden fees?ClementsAsk for a written breakdown of weekly or hourly costs.
• Do carers receive accredited training and supervision?ClementsIncludes safeguarding, medication and condition-specific training.
• Are all carers DBS checked and fully vetted?ClementsEnhanced DBS checks should be standard for all care staff.
• Is there a local branch you can contact?ClementsLocal care managers should be reachable during office hours.
• Will you have consistent carers where possible?ClementsContinuity of care builds trust and familiarity.
• Is there a clear complaints procedure?ClementsYou should know how to raise concerns and expect a prompt response.
• Is care available when you need it (including 24/7 options)?ClementsOffice hours differ from care delivery — confirm both.